We adopt the role of client agent and act on behalf of our clients to address and resolve Information Communication and Technology (ICT) issues and problems associated with their vendors. Our experience and thorough understanding of ICT puts us in good stead to isolate any issues that arise and discuss these directly with the vendor’s to facilitate a prompt resolution.
A project is described as a significant change to an environment such as a migration, upgrade, and move, implementation of a new technology or anything that requires assessing, planning, management, execution and post implementation. Projects are viewed as a separate proposal and are managed on an individual basis. Please contact us directly to discuss any requirement; we would appreciate the opportunity to earn your business.
Our support help desk has a remote support service that allows us to provide fast and efficient response to most support issues. As a virtual administrator we can securely remote control a desktop to promptly diagnose and resolve most issues. If further action is required, on-site support engineers are available to ensure any issues are quickly resolved. We offer this service on a time and materials basis to existing clients and under a fixed price arrangement tailored to suit most budgets.
