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Managed IT Services

Consulting Services

At ULTIMATE IT Services, we recognize that each business has unique technology needs. That's why we offer a broad spectrum of support options to ensure your systems run seamlessly and effectively address any technology issues that arise.

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Our service level agreements include 24/7 emergency support and a guaranteed same-day response within four hours for both remote and onsite services. Our Service Help Desk and Field Services Team are dedicated to exceeding client expectations with exceptional service and prompt resolution.


We’re fast, we’re flexible and we’re here to help.

Block Hours Support

If you’re not sure how much support you need, you can purchase it in blocks of time.

Benefits include: 

  • Flexible number of technical support hours

  • Access to priority service response times

  • Discounted rate, less expensive than on-call support

Monthly Fixed Support

If you know how much support you need, you can contract with us for the same level of service and support every month.

Benefits include: 

  • A fixed monthly fee

  • Pre-scheduled number of technical support hours

  • Access to priority service response times

  • Discounted rates, less expensive than on-call support

In-House Support

If you would like your own in-house engineer, we can place one of our highly skilled technicians on your site. We select an engineer particularly suited to your IT needs and budget and also familiarise other engineers to assure you continuous support with your network environment.

Benefits include: 

  • Fixed monthly fee

  • All the advantages of an in-house engineer without the administrative overhead

  • Access to a variety of skilled resources that are always across your technology needs

  • Additional personnel (team) available provide non-stop support.

Network Service Management

Ultimate IT provides thorough and secure on-site and remote support for managing Local Area Networks (LAN) and Wide Area Networks (WAN). Our tailored network management services include user administration, device and network monitoring, regular status reports, and the deployment of upgrades and patches.

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Available 24/7, our monitoring services ensure we promptly identify and address issues, minimising downtime. While we monitor continuously, our resolution services are designed to prevent disruptions and maintain smooth operations, helping reduce overhead costs and enhance business efficiency.

Data Centre, Comms Room, and Office Relocations​​

Ethernet & Fibre Links

Design and Consultation

Voice and Data Connectivity

Patching Management Software​

Wireless LAN

CCTV Cabling Systems/IP Cameras

Moves and Changes (MACS) & Fault Alterations

Complete Comms Room Audit Service

SOE & Standard Desktop rollouts

Network Installation, Upgrades & Relocation

We can also manage your move!

Office relocations can be complex, costly, and disruptive, especially when it comes to IT networks and communication systems. Managing timelines, budgets, vendors, and staff responsibilities, along with creating and distributing documentation for the new space, requires meticulous planning. Avoiding even a single day of unscheduled downtime is crucial for maintaining business operations.

 

Our relocation management services address these challenges by expertly handling the relocation of communications and network equipment. Whether managing specific components or overseeing the entire process, we ensure a smooth transition with minimal disruption and no costly downtime.

We plan, backup, schedule and manage every relocation.

We relocate all devices and ensure connectivity on the new site.

We provide our clients with complete documentation on completion

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Telecommunications

We evaluate current usage at existing locations and with clients to offer the best communications services for their business. We ensure all physical links are properly in place and activated, and we work closely with carriers to guarantee successful service delivery and optimal performance.

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Cable Infrastructure

Appropriate planning is crucial for new office build-outs, and our clients benefit from a dedicated team focused on delivering efficient solutions. We work closely with clients to design and implement scalable cable infrastructure, including patch panels, secure sever rooms, and adequate power requirements.

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Telephony

Effective communication with customers, suppliers, and staff is vital for business. We take a consultative approach to identify the best telephony solution for your needs, ensuring optimal functionality, scalability, and value. We also manage transitions to new systems and coordinate with existing vendors for a smooth system transfer.

Customised Management Services

The Ultimate Support and Professional Services team offers comprehensive IT infrastructure solutions for small, medium, and enterprise clients. We design, build, and implement tailored IT solutions to maximize the lifespan and return on your technology investments.

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Our services include:

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  • Vendor Management

We act as your representative to resolve ICT issues with vendors. Our expertise allows us to identify problems and liaise directly with vendors for swift resolutions.

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  • Project Delivery & Support

We manage significant changes like migrations, upgrades, and new technology implementations. Each project is handled as a unique proposal, with careful planning and execution. Contact us to discuss your needs.

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  • Remote Support

Our help desk provides rapid remote support for most issues, allowing us to diagnose and resolve problems quickly. If needed, on-site engineers are available. We offer this service on a time and materials basis or a fixed-price arrangement to fit various budgets.

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